IT Support for Retail & E-Commerce
Built around the reality that a POS outage isn’t an inconvenience, it’s lost sales happening in real time, whether that register is in a store or online.
Why retail IT is different
Retail runs on uptime in a very literal sense. A point-of-sale system going down means a line of customers who can’t check out right now, not an abstract problem to fix later. Payment card data brings PCI compliance requirements into the picture, and for stores that also sell online, the website’s uptime matters just as much as the physical register.
What we set up for retail businesses
- POS system setup and ongoing monitoring
- PCI-compliant payment security practices
- Inventory management system support
- E-commerce site uptime monitoring
- In-store WiFi and network setup, separated from your POS network
Where we work with retail & e-commerce
Based in NYC, with the same approach extended to Boston, Philadelphia, Tampa, Orlando, Miami, and West Palm Beach. Day to day support runs remotely wherever you are. See how that works in more detail.
Built for Retail & E-Commerce
Every industry carries different risk. Here’s what we prioritize for retail & e-commerce specifically.
- POS system setup and ongoing monitoring
- PCI-compliant payment security practices
- Inventory management system support
- E-commerce site uptime monitoring
- In-store WiFi and network setup, separated from your POS network
Frequently asked questions
Do you support our specific POS system?
We work with whatever POS platform your store already runs, and can advise on a switch if you’re evaluating one.
Do you help with PCI compliance?
Yes. We set up the network segmentation and security practices that support PCI compliance. Your payment processor can confirm the specific requirements that apply to your setup.
Do you support e-commerce platforms too?
Yes, for retailers selling both in-store and online, we support both sides.
What’s your response time if the register goes down during business hours?
Active POS outages get treated as urgent. Most issues get a response within the hour during business hours.